Terms & Conditions
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Terms & Conditions | Our Warranty | Delivery & Collection | Distance Selling Regulations | Refunds & Returns
Terms & Conditions
These terms and conditions ensure a safe trading environment on this website and outline the full agreement between you and Preowned Watch Company regarding site usage. By placing an order, you agree to the following terms and conditions:
Your purchase contract via this website is with Preowned Watch Company. You consent to the use of email for long-distance communication and accept our privacy policy regarding your data. No sales contract will exist between you and Preowned Watch Company until your order is accepted via an email confirming full payment and shipment of goods to the specified address. This acceptance is considered complete and effectively communicated when Preowned Watch Company sends the email (regardless of whether you receive it). This confirmation email constitutes acceptance of your offer to purchase goods from Preowned Watch Company or a third-party supplier engaged on your behalf. Please verify the details in the confirmation email as soon as possible and keep a printed copy for your records. Preowned Watch Company will not share your personal or payment information with third parties. You confirm that all details provided for ordering or purchasing goods or services are accurate, that the credit or debit card used is yours, and that sufficient funds are available to cover the cost. Notify Preowned Watch Company immediately if there are any changes to the details provided. You may cancel items from your order before dispatch. You can also withdraw from the contract within 14 working days after receiving the product, following our returns policy for further details.
Liability
Preowned Watch Company is not liable for errors or omissions and reserves the right to update information, specifications, and descriptions of listed products and services. Errors and omissions will be corrected promptly once notified. Preowned Watch Company is not liable for indirect, consequential, or incidental losses, including data loss, income or profit loss, property damage, or third-party claims resulting from using the website or purchasing products or services. Direct loss liability is limited to the purchase price of the product or service. Refer to the manufacturer’s warranty booklet for products under warranty.
Order Processing
Payments are processed before shipping. All prices include sales taxes unless stated otherwise. Purchases are deemed to occur in the United Kingdom, and UK law governs contractual agreements. Preowned Watch Company aims to ship in-stock items within 24 hours of order receipt, though delays may occur if items are not in stock.
Delivery/Title/Risk Delivery
Delivery times quoted are approximate. Goods are sent to the address provided in your order and confirmed in the Order Confirmation. Orders may be part-shipped. Title transfers to you upon full payment. International deliveries may incur import duties and taxes payable by you. Customs policies vary, so contact your local customs office for details. Cross-border shipments may be inspected by customs authorities.
For more information about deliveries, click here.
Force Majeure
Preowned Watch Company is not liable for delays or failures due to events beyond its control, such as natural disasters, civil disturbances, legislation, or other unforeseen circumstances. This does not affect your statutory rights.
Miscellaneous
Using a false name or invalid credit card is a crime. Anyone making false or fictitious orders will be prosecuted. Preowned Watch Company may update these terms and conditions periodically, and new terms will apply to purchases made after their posting on the website. These terms and conditions become effective when Preowned Watch Company confirms your order via email. They supersede all previous conditions, agreements, or representations, except fraudulent misrepresentations. Retain a copy of these terms once your order is accepted.
Business to Business
Business customers are not entitled to a 14-day cooling-off period by law. To cancel or return unwanted goods, contact Preowned Watch Company to discuss the procedure and associated costs. The preowned Watch Company is not liable for costs resulting from cancellations through no fault of its own. Lost goods during return transit are not eligible for refunds unless caused by Preowned Watch Company. Business customers are responsible for returning goods via insured services to avoid damage or loss during transit. Damaged returns will be refunded based on diminished value. Preowned Watch Company may refuse returns not complying with these terms. Refunds for business customers follow strict return procedures.
The PWC Warranty
The Preowned Watch Company Warranty covers any timekeeping issues with watches purchased from us.
Preowned Watch Company provides a 12-month warranty on all pre-owned watches, in conjunction with any remaining manufacturer’s warranty. This warranty excludes misuse or accidental damage. Waterproof guarantees are specified where applicable.
Have piece of mind with your purchase from The Pre Owned Watch Co.
Delivery & Collection
Delivery & Collection
UK
We offer complimentary next-day delivery for all UK orders placed before 3 pm. Orders placed after this time or during weekends will be dispatched on the next working day. We strive to dispatch all orders on the day your funds clear through our bank. Please note that a signature is required for delivery, and tracking information will be provided on the day of dispatch.
International Orders
We offer complimentary delivery on all international orders. Orders placed before 12 pm (GMT) will be dispatched the same day. While we aim to deliver your order as quickly as possible, local customs and excise authorities can sometimes cause delays beyond our control. We will notify you of any delays where possible, and you will receive a tracking number on the day of dispatch.
Collect In Store
You can collect your purchase in person from our Hatton Garden, London Office suite.
Additional Information
All items are fully insured while in transit. In the unlikely event that your parcel goes missing or does not arrive on time, please contact us as soon as possible. UK shipping is provided by Royal Mail Special Delivery, while international shipping is handled by UPS Express and DHL. Delivery is only made to the purchaser’s address, and proof of address may be requested.
International clients may be subject to customs and excise duties or taxes. These charges are not waivable and must be paid to receive your item. Rates vary by country, so please contact your local customs authority for detailed information.
Distance Selling Regulations
Your right to cancel an order
Your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.
Confirmation of your cancellation will be sent by email, letter or fax.
Under the distance selling regulations the following goods cannot be returned:
- Items sourced upon request that are not part of our stock
- Tailor-made or personalised goods
- Earrings
When to expect your goods
Goods will be delivered within the time frame you agree with us.
If no time frame is agreed, your goods will be delivered within 30 days from the day after we receive your order.
We reserve the right to cancel an order for any reason we deem sufficient.
For more information about deliveries, click here.
Returning Goods
In the event of returning an item (through cancellation or any other reason) the customer is responsible for the cost incurred.
For more information about returns, click here.
Refunds & Returns
We are confident that you’ll love your purchase, but we understand the importance of peace of mind when shopping online. If you decide to return your item, we offer a 14-day return period from the date of delivery, entitling you to a full refund or exchange. To initiate a return, please contact us via email or telephone at 020 7831 7395 to register your return. After receiving confirmation from our customer care team, items can be returned via Royal Mail Special Delivery or brought to our store at the following address;
88 – 90 Hatton Garden
Suite 34a
London
EC1N 8PN
For in-store purchases, a credit note will be issued, and a restocking fee may be charged unless the item is faulty, in which case a refund will be provided. Please note that you do not have a legal right to a refund or replacement simply because you changed your mind.
If your goods are faulty, you can get an immediate refund up to 30 days after purchase. Up to six months after purchase, if the item cannot be repaired or replaced, you are entitled to a full refund in most cases.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also include the original packaging, certification, and accessories where applicable. For new unused watches, all factory seals must be intact to receive a full refund or exchange.
A receipt or proof of purchase is required to complete your return. Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable):
Partial refunds may be granted in certain situations, such as: Items not in their original condition, damaged, or missing parts for reasons not due to our error. Items returned more than 14 days after delivery.
Refunds (if applicable):
Once your return is received and inspected, we will notify you via email or phone that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of business days.
Looking for something specific?
Get in touch with us today and speak to our friendly staff who are happy to help source your prefect watch.